R&B Honey Co. LLC (“R&B Honey Co.,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit rnbhoney.com (the “Website”), place an order, contact us, subscribe to communications, or otherwise interact with R&B Honey Co.
By using our Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide Directly
We may collect information you voluntarily provide, including:
- Name.
- Billing and shipping address.
- Email address.
- Telephone number.
- Order and purchase information.
- Account information, if customer accounts are offered.
- Communications you send to us.
- Product reviews, testimonials, photographs, or other content you submit.
- Marketing or communication preferences.
- Information provided when participating in promotions, giveaways, or special offers.
Payment Information
Payment information may be collected and processed by third-party payment processors used by our Website.
Depending on the payment service, R&B Honey Co. may receive limited transaction information such as:
- Payment status.
- Transaction identification number.
- Payment method or card type.
- Limited payment details provided by the processor.
We do not directly store complete payment card information. Payment information is handled through authorized payment-processing systems and service providers, as applicable.
Information Collected Automatically
When you visit or use the Website, certain information may be collected automatically, including:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Pages viewed.
- Referring website or source.
- Dates and times of Website activity.
- Approximate geographic information derived from an IP address.
- Shopping cart and checkout activity.
- Website interaction and performance information.
This information may be collected through cookies, pixels, analytics tools, server logs, and similar technologies.
2. Cookies & Similar Technologies
Our Website may use cookies and similar technologies to:
- Operate essential Website functions.
- Maintain shopping carts and checkout functionality.
- Remember customer preferences.
- Improve Website performance.
- Understand how visitors use the Website.
- Measure marketing or advertising effectiveness.
- Help prevent fraud or unauthorized activity.
Some cookies may be placed by third-party service providers used to operate, analyze, market, or improve the Website.
Your browser or device may allow you to block or delete cookies. Disabling certain cookies may affect Website functionality, including shopping cart or checkout features.
Where required by applicable law, additional choices or consent mechanisms may be provided for certain types of cookies or tracking technologies.
3. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders.
- Process payments and refunds.
- Calculate shipping and taxes.
- Provide order confirmations and shipping updates.
- Communicate about orders, returns, refunds, or customer-service matters.
- Respond to questions and requests.
- Provide customer support.
- Detect and prevent fraud, abuse, or security threats.
- Maintain and improve the Website.
- Analyze Website traffic and customer interactions.
- Manage promotions, giveaways, or special offers.
- Send marketing communications when permitted.
- Maintain business and transaction records.
- Comply with legal, accounting, tax, and regulatory obligations.
- Protect the rights, property, and safety of R&B Honey Co., our customers, and others.
We may also use information for other purposes disclosed at the time it is collected or with your permission.
4. Order & Transaction Information
When you place an order, we use the information you provide to complete the transaction.
This may include sharing necessary information with:
- Payment processors.
- Shipping carriers.
- E-commerce and Website providers.
- Fraud-prevention services.
- Tax or accounting service providers.
- Other service providers reasonably necessary to complete or support the transaction.
We provide service providers only with information reasonably necessary for the services they perform, subject to their own contractual and legal obligations.
5. Marketing Communications
If you subscribe to promotional emails, newsletters, product announcements, or other marketing communications, we may use your contact information to send those communications.
You may unsubscribe from marketing emails by using the unsubscribe option provided in the message or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending non-promotional communications related to:
- Orders.
- Payments.
- Shipping.
- Returns.
- Refunds.
- Account security.
- Customer-service requests.
- Other transactional or legally required matters.
6. How We Share Information
We may disclose personal information when reasonably necessary to operate our business.
Service Providers
We may share information with third parties that provide services such as:
- Website hosting.
- E-commerce services.
- Payment processing.
- Order fulfillment.
- Shipping and delivery.
- Email and communications.
- Analytics.
- Advertising or marketing services.
- Fraud prevention.
- Information technology and security.
- Accounting, tax, legal, and professional services.
These providers may process information according to their own terms, privacy policies, and contractual obligations.
Legal & Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law.
- Respond to legal process or government requests.
- Enforce our Terms & Conditions or other policies.
- Investigate suspected fraud or illegal activity.
- Protect the rights, property, security, or safety of R&B Honey Co., our customers, or others.
Business Transactions
If R&B Honey Co. is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
7. Sale or Sharing of Personal Information
R&B Honey Co. does not sell personal information to third parties for money.
Certain analytics, advertising, or marketing technologies may involve the disclosure of identifiers or Website activity to third parties. Some privacy laws may define certain advertising-related disclosures as a “sale,” “sharing,” or similar activity even when no money is exchanged.
Where applicable law provides specific rights regarding these practices, we will provide required choices or methods for exercising those rights.
8. Third-Party Websites & Services
Our Website may contain links to or integrations with third-party websites or services, including:
- Payment providers.
- Social-media platforms.
- Video or media platforms.
- Shipping carriers.
- Other external services.
R&B Honey Co. does not control the privacy practices of third parties.
When you leave our Website or interact with a third-party service, that provider’s privacy policy and terms may apply.
We encourage you to review the privacy practices of third parties before providing personal information.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Fulfill orders.
- Maintain transaction records.
- Provide customer service.
- Resolve disputes.
- Prevent fraud.
- Meet accounting, tax, legal, and regulatory requirements.
- Enforce agreements and policies.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it as appropriate.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no Website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure.
Customers should use reasonable precautions when transmitting information online and should protect passwords and account credentials when applicable.
11. Your Privacy Choices & Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to request:
- Access to certain personal information we maintain about you.
- Correction of inaccurate information.
- Deletion of certain personal information.
- Information about how personal information is used or disclosed.
- Opting out of certain marketing communications.
- Other rights provided by applicable privacy laws.
Some rights may be subject to exceptions, verification requirements, or legal record-retention obligations.
To submit a privacy request, contact us using the information listed below.
We may need to verify your identity before completing certain requests.
12. Children’s Privacy
Our Website and online store are intended for a general audience and are not directed specifically to children under 13.
We do not knowingly seek to collect personal information online from children under 13 without appropriate authorization.
If you believe a child under 13 has provided personal information to us through the Website, please contact us so we can review the situation and take appropriate action.
13. Social Media
R&B Honey Co. may maintain accounts on third-party social-media platforms.
Information you post, comment, message, or otherwise provide through those platforms may be subject to both this Privacy Policy, when applicable, and the privacy policies of the applicable social-media platform.
Information posted publicly on social media may be visible to others.
14. Customer Reviews, Photos & User Content
If you voluntarily submit a review, testimonial, photograph, video, or other content, that content may include personal information you choose to provide.
Content submitted for public posting or promotional use may be displayed publicly when appropriate.
Please avoid submitting sensitive personal information in public reviews, comments, photographs, or other public-facing content.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business practices.
- Website functionality.
- Technology.
- Service providers.
- Legal or regulatory requirements.
When we update this Privacy Policy, we will post the revised version on the Website and update the “Last Updated” date.
Material changes may be communicated through additional notice when required by law.
16. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or your personal information may be directed to:
R&B Honey Co. LLC
187 St. Charles Place
Cleveland, GA 30528
Email: randbhoney@gmail.com
Phone: 678-561-6080
Website: rnbhoney.co