Thank you for shopping with R&B Honey Co. LLC.
This Shipping Policy explains how orders placed through rnbhoney.com are processed, shipped, and handled when delivery issues occur.
This policy should be read together with our Terms & Conditions and Returns & Refunds Policy.
1. Shipping Availability
We ship to destinations and addresses supported by the shipping options available during checkout.
Available shipping methods may vary depending on:
- Delivery destination.
- Product type.
- Package size and weight.
- Carrier availability.
- Shipping restrictions.
If a shipping option is not available for a particular destination or order, it generally will not be offered during checkout.
2. Shipping Rates
Shipping charges are calculated during checkout using available carrier rates and may be based on factors including:
- Delivery address.
- Package dimensions.
- Package weight.
- Selected shipping service.
- Carrier pricing.
Applicable shipping charges will be displayed before the order is submitted.
Promotional free or discounted shipping may occasionally be offered and may be subject to specific conditions, exclusions, minimum purchase requirements, or expiration dates.
3. Order Processing
We make reasonable efforts to prepare and ship orders promptly.
Processing times may vary depending on:
- Product availability.
- Order volume.
- Seasonal harvests.
- Farmers market and festival schedules.
- Hoildays.
- Product launches.
- Severe weather.
- Inventory shortages.
- Other circumstances affecting normal operations.
Any specific processing or shipment timeframe displayed on the Website, product page, checkout page, or order confirmation should be considered the applicable estimate for that order unless otherwise stated.
Orders are not considered shipped until they have been transferred to the shipping carrier.
4. Delivery Estimates
Carrier transit times are separate from our order-processing time.
Estimated delivery dates provided at checkout, in tracking information, or by a shipping carrier are estimates unless specifically identified as guaranteed.
Once an order has been accepted by the carrier, delivery may be affected by circumstances outside our direct control, including:
- Weather.
- Carrier delays.
- Transportation disruptions.
- Holiday volume.
- Incorrect or incomplete addresses.
- Regional service interruptions.
- Other carrier-related circumstances.
5. Shipping Delays
If R&B Honey Co. is unable to ship an order within the timeframe promised or otherwise required by applicable law, we will provide appropriate notice and any required options regarding:
- A revised shipping timeframe.
- Acceptance of the delay.
- Cancellation of the affected order or items.
- An applicable refund.
We will handle shipping delays in accordance with applicable law.
6. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify:
- Recipient name.
- Street address.
- Apartment, suite, or unit number.
- City.
- State.
- ZIP code.
- Other required delivery information.
R&B Honey Co. is not responsible for delays, failed delivery, or additional shipping costs caused by incorrect or incomplete information supplied by the customer.
If you discover an address error after placing an order, contact us as soon as possible.
We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.
7. Order Changes & Cancellations Before Shipment
Please contact us promptly if you need to request a change or cancellation.
We will make reasonable efforts to accommodate requests received before an order has been processed or shipped.
However, we cannot guarantee that an order can be changed or canceled once fulfillment has begun.
Once an order has shipped, it may be subject to our Returns & Refunds Policy.
8. Tracking Information
When tracking is available, tracking information may be provided by email, through the Website, or through the applicable shipping carrier.
Tracking information may take time to update after a shipping label is created.
A shipping notification or label creation notice does not always mean the carrier has physically received or scanned the package.
9. Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it, we recommend that you:
- Confirm the shipping address on your order.
- Check all doors, porches, mailboxes, parcel lockers, and other delivery areas.
- Check with household members.
- Check with nearby neighbors when appropriate.
- Allow a reasonable amount of time in case the carrier has marked the package as delivered before completing physical delivery.
- Contact the shipping carrier when appropriate.
If the package still cannot be located, contact R&B Honey Co. as soon as reasonably possible.
We will review available tracking information and assist with reasonable next steps.
A refund or replacement is not automatic solely because carrier tracking shows delivery and the package cannot immediately be located. Resolution will depend on the circumstances, carrier information, and applicable law.
10. Lost Packages
If tracking indicates that a shipment may be lost or has stopped moving for an unusual period, please contact us.
We may work with the carrier to investigate the shipment or submit a claim when appropriate.
Depending on the circumstances and carrier findings, an appropriate resolution may include:
- Replacement.
- Refund.
- Store credit.
- Another reasonable remedy.
Product availability may affect whether a replacement can be provided.
11. Damaged Shipments
Please inspect your order promptly after delivery.
If an item arrives:
- Broken.
- Leaking.
- Crushed.
- Significantly damaged.
- Otherwise unusable due to shipping damage.
please contact us as soon as reasonably possible.
We may request:
- Your name.
- Order number.
- Description of the damage.
- Photographs of the damaged item.
- Photographs of the shipping box and packaging.
- Photographs of the shipping label when appropriate.
Please retain damaged products and packaging until we have had an opportunity to review the claim.
Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.
12. Weather & Temperature Exposure
Some R&B Honey Co. products contain natural ingredients such as honey, beeswax, butters, and oils that may respond to changes in temperature.
Temporary changes in texture or consistency may occur during hot or cold weather.
For example:
- Honey may naturally crystallize.
- Beeswax- or butter-based products may soften in high temperatures.
- Products may become firmer in colder temperatures.
These natural or temperature-related changes do not necessarily mean that a product is defective.
However, if a product arrives leaking, damaged, contaminated, or otherwise unusable, please contact us so we can review the issue.
13. Local Pickup
When local pickup is available, the option may be displayed during checkout or communicated separately.
Customers should wait until they receive confirmation that an order is ready before attempting pickup.
Pickup instructions, location, and availability may vary.
Shipping charges generally do not apply to orders properly completed using an available local-pickup option.
14. Undeliverable or Returned Packages
Packages may be returned to us because of:
- Incorrect addresses.
- Incomplete addresses.
- Refused delivery.
- Failed delivery attempts.
- Unclaimed packages.
- Other carrier-related reasons.
If a package is returned to R&B Honey Co., we will review the circumstances and contact the customer when appropriate.
Additional shipping charges may apply if reshipment is requested because of incorrect or incomplete information supplied by the customer.
If a refund is approved instead of reshipment, original shipping charges may be non-refundable unless otherwise required by law or the return resulted from an R&B Honey Co. error.
15. Multiple Shipments
Some orders may occasionally be shipped in more than one package.
When this occurs, separate tracking information may be provided.
Receiving one package does not necessarily mean the entire order has been delivered.
16. Contact Us
Questions or concerns regarding shipping or an order may be directed to:
R&B Honey Co. LLC
187 St. Charles Place
Cleveland, GA 30528
Email: randbhoney@gmail.com
Phone: 678-561-6080
Website: rnbhoney.com
When contacting us about an order, please include your order number when available.