These Terms & Conditions (“Terms”) govern your use of the R&B Honey Co. website at rnbhoney.com (the “Website”) and any purchases made through the Website.
The Website is owned and operated by R&B Honey Co. LLC, a Georgia limited liability company.
By accessing or using our Website, placing an order, or purchasing products from us, you agree to be bound by these Terms. Please read them carefully before using the Website or making a purchase.
1. About R&B Honey Co.
R&B Honey Co. LLC offers honey, specialty and infused honey, hot honey, personal-care products, home-care products, apparel, gifts, merchandise, and other honeybee-related or specialty products.
Some of our products are handcrafted, produced in small batches, seasonal, or agricultural in nature. Product availability may vary.
We reserve the right to add, modify, limit, or discontinue products or services at any time without prior notice.
2. Eligibility & Website Use
By using this Website or placing an order, you represent that you are legally able to enter into a binding agreement.
You agree to use the Website only for lawful purposes.
You may not:
- Use the Website in violation of applicable laws or regulations.
- Attempt to interfere with the security or operation of the Website.
- Attempt to gain unauthorized access to accounts, systems, or information.
- Use automated systems to improperly access, scrape, copy, or interfere with the Website.
- Submit false, fraudulent, misleading, or unauthorized information.
- Use Website content or R&B Honey Co. intellectual property for unauthorized commercial purposes.
We reserve the right to restrict or terminate access to the Website when we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, ingredient information, sizes, packaging details, pricing, and other product information.
However, because many of our products are handcrafted, agricultural, seasonal, or produced in small batches, natural variations may occur.
Honey may naturally vary in:
- Color.
- Flavor.
- Aroma.
- Texture.
- Clarity.
- Consistency.
These variations may result from floral sources, growing conditions, weather, harvest timing, and other natural factors.
Natural honey may crystallize over time. Crystallization is a normal characteristic of honey and does not mean the honey has spoiled.
Product packaging, labels, colors, and appearance may occasionally differ slightly from photographs displayed on the Website.
We reserve the right to correct errors or inaccuracies in product descriptions, pricing, photographs, availability, or other Website content at any time.
4. Food Safety, Allergies & Product Use
Customers are responsible for reviewing product descriptions, ingredients, instructions, warnings, and other information before purchasing or using a product.
Honey Safety
Honey and products containing honey should not be given to children under 12 months of age.
Allergies & Sensitivities
Some products may contain ingredients that can cause allergic reactions or sensitivities in certain individuals.
Customers with known allergies or sensitivities should carefully review ingredient information before purchasing or using a product.
Because products may be produced or handled in shared environments, customers with severe allergies should contact R&B Honey Co. with specific questions before purchasing.
Personal-Care Products
Personal-care products should be used only as directed.
Individual reactions to skincare, beard-care, lip-care, or other personal-care products may vary. Customers should discontinue use if irritation, discomfort, or an unexpected reaction occurs.
When appropriate, customers may wish to perform a small patch test before broader use of a new topical product.
Home-Care Products
Home-care products should be used only for their intended purposes and according to provided directions.
Customers are responsible for determining whether a product is appropriate for a particular surface, material, utensil, cookware item, or application.
When appropriate, test a product on a small, inconspicuous area before broader use.
No Medical Advice
Information provided on our Website, packaging, social media, or other materials is for general informational purposes only.
R&B Honey Co. products and information are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and Website information is not a substitute for professional medical advice.
5. Orders & Order Acceptance
Submitting an order through the Website constitutes an offer to purchase the selected products.
An order confirmation does not necessarily constitute final acceptance of an order.
We reserve the right to accept, decline, limit, or cancel an order for reasons including:
- Product availability.
- Pricing or listing errors.
- Suspected fraud or unauthorized payment activity.
- Shipping limitations.
- Incorrect or incomplete customer information.
- Unusual order quantities.
- Suspected unauthorized resale activity.
- Technical or inventory errors.
If we cancel all or part of an order after payment has been processed, we will issue an appropriate refund for the canceled portion.
Customers are responsible for providing accurate billing, shipping, email, and contact information when placing an order.
6. Pricing & Payment
All prices displayed on the Website are in U.S. dollars unless otherwise stated.
Prices are subject to change without notice.
Applicable sales taxes, shipping charges, and other applicable fees will be calculated and displayed during checkout when required.
Payment must be successfully authorized before an order can be processed.
We reserve the right to correct pricing errors. If an incorrect price affects an order that has already been submitted, we may contact the customer to provide the option to proceed at the correct price or cancel the affected item or order for a refund.
7. Promotions, Discounts & Coupon Codes
Promotions, discounts, coupon codes, giveaways, and special offers may be subject to specific terms, expiration dates, product exclusions, quantity limits, or minimum purchase requirements.
Unless otherwise stated:
- Promotional offers have no cash value.
- Promotions cannot be applied retroactively to previous purchases.
- Only one promotional code may be used per order.
- Certain products may be excluded.
- Promotions may be limited or discontinued at any time, subject to applicable law.
8. Shipping
Shipping options and calculated carrier rates are displayed during checkout based on factors such as:
- Delivery destination.
- Package dimensions and weight.
- Available carrier services.
- Selected shipping method.
Customers are responsible for providing a complete and accurate shipping address.
R&B Honey Co. is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Processing & Delivery Times
We make reasonable efforts to process and ship orders promptly.
Processing times may vary during:
- Holidays.
- Farmers market and festival seasons.
- Severe weather.
- High-volume periods.
- Product launches.
- Seasonal harvests.
- Inventory shortages.
- Other circumstances affecting normal operations.
Any delivery dates or transit times provided by a shipping carrier are estimates unless specifically stated as guaranteed.
Carrier delays occurring after a package has been accepted by the carrier may be outside the direct control of R&B Honey Co.
If we are unable to ship an order within the timeframe promised at the time of purchase, we will address the delay, cancellation options, and any required refund in accordance with applicable law.
9. Lost, Missing or Delayed Packages
If tracking information indicates that a shipment is significantly delayed, lost, or delivered but the package cannot be located, please contact R&B Honey Co. as soon as reasonably possible.
We may ask the customer to:
- Confirm the shipping address.
- Check with household members or neighbors.
- Check around the delivery location.
- Contact or cooperate with the shipping carrier.
- Provide additional information needed for a carrier claim.
We will make reasonable efforts to assist in resolving legitimate shipping issues.
Replacement, refund, or other resolution will depend on the circumstances of the shipment, available tracking information, carrier findings, and applicable law.
10. 30-Day Return Policy
R&B Honey Co. offers a 30-day return period on eligible products.
Customers must contact R&B Honey Co. within 30 days of the date the order was delivered to request an eligible return.
To qualify for a standard return, an item generally must be:
- Unused.
- Unopened when applicable.
- In substantially the same condition in which it was received.
- In its original packaging when applicable.
- Accompanied by proof of purchase or an identifiable R&B Honey Co. order.
Customers should contact R&B Honey Co. before returning an item so that return instructions can be provided.
Food Products
For food-safety and quality reasons, opened or partially consumed honey, hot honey, infused honey, or other food products are generally not eligible for return simply because of personal taste or preference.
However, please contact us if a food product:
- Arrives damaged.
- Is leaking or broken.
- Is incorrect.
- Has a verified quality issue.
- Is otherwise defective.
We will review the circumstances and work toward an appropriate resolution.
Personal-Care Products
For hygiene and safety reasons, opened or used personal-care products are generally not eligible for standard returns.
Exceptions may be considered when a product arrives damaged, defective, incorrect, or has a verified quality issue.
Home-Care Products & Merchandise
Unused and unopened home-care products may be returned within the 30-day return period if they meet the eligibility requirements above.
Used home-care products are generally not eligible for return unless the product is defective or there is a verified product-quality issue.
Apparel, Gifts & Merchandise
Unused and unworn apparel, gifts, and merchandise may be returned within 30 days of delivery provided that the items are in their original condition.
Apparel should not show signs of wear, washing, odors, stains, damage, or alteration.
Non-Returnable Items
The following items may not be eligible for return:
- Opened or partially consumed food products, except for verified damage, defect, or quality issues.
- Opened or used personal-care products, except for verified damage, defect, or quality issues.
- Gift cards.
- Personalized or customized products.
- Items clearly identified as final sale.
- Items damaged through misuse, improper storage, neglect, or failure to follow product instructions.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
11. Return Shipping & Refunds
Unless a return is the result of an R&B Honey Co. error, damaged shipment, defective product, or incorrect item, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return results from an error by R&B Honey Co. or otherwise required by law.
Returned merchandise must be packaged appropriately to prevent damage during return shipping.
Once an approved return is received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method.
Banks, credit card companies, and payment processors may require additional time to post a refund after it has been processed by R&B Honey Co.
12. Damaged, Defective or Incorrect Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, leaking, broken, or incorrect, please contact us as soon as reasonably possible.
To help us resolve the issue, we may request:
- Customer name.
- Order number.
- Description of the issue.
- Photographs of the product.
- Photographs of the packaging or shipping box.
- Other information reasonably necessary to evaluate the problem.
Please do not discard damaged products or packaging until we have had an opportunity to review the issue.
Depending on the circumstances, an appropriate resolution may include:
- Replacement.
- Refund.
- Store credit.
- Replacement of a damaged component.
- Another reasonable remedy.
13. Exchanges
Exchanges may be available for certain eligible merchandise depending on product availability.
Because many products are seasonal, handcrafted, or produced in limited quantities, we cannot guarantee that the same product will be available for exchange.
When a direct exchange is not possible, we may issue an appropriate refund or store credit where applicable.
14. Local Pickup
When local pickup is offered, customers are responsible for following the pickup instructions provided with their order.
Orders should not be considered ready for pickup until the customer receives confirmation that the order is available.
Unclaimed pickup orders may be subject to additional communication, cancellation, refund, or other handling depending on the product and circumstances.
15. In-Person Purchases
Products purchased at farmers markets, festivals, retail locations, pop-up events, or other in-person sales locations may be subject to the return or exchange terms communicated at the point of sale.
Online pricing, promotions, inventory, product availability, and discounts may differ from those offered at in-person locations or events.
16. Gift Cards
Gift cards, when offered, may be subject to additional terms provided at the time of purchase.
Gift cards:
- May not be redeemed for cash except where required by law.
- Should be treated like cash.
- May not be replaced if lost, stolen, or used without authorization except where required by law or specifically stated otherwise.
17. Intellectual Property
Unless otherwise stated, all content associated with R&B Honey Co. and the Website is owned by, licensed to, or used with permission by R&B Honey Co. LLC.
This includes, but is not limited to:
- The R&B Honey Co. name.
- Logos and branding.
- Product names and original product branding.
- Photographs and videos.
- Graphics and artwork.
- Label designs.
- Product descriptions.
- Written content.
- Website design elements.
- Marketing materials.
Content may not be copied, reproduced, altered, distributed, sold, republished, or used for unauthorized commercial purposes without prior written permission.
Nothing in these Terms grants any license or right to use R&B Honey Co. trademarks, branding, photographs, designs, or other intellectual property without authorization.
18. Customer Reviews, Photos & Submitted Content
Customers may have opportunities to submit reviews, testimonials, photographs, comments, or other content.
By submitting content, you represent that:
- You have the right to submit the content.
- The content is truthful to the best of your knowledge.
- The content does not violate the rights of another person.
- The content is not unlawful, fraudulent, defamatory, threatening, or intentionally misleading.
When content is submitted directly to R&B Honey Co. for promotional or marketing use, you grant R&B Honey Co. permission to use, reproduce, display, or share that content in connection with our business, subject to applicable law and any specific agreement made at the time of submission.
We reserve the right to moderate or remove content that is unlawful, fraudulent, abusive, misleading, spam, offensive, or unrelated to the product or service being reviewed.
19. Third-Party Services & Links
Our Website may use or link to third-party services, including:
- Payment processors.
- Shipping carriers.
- E-commerce platforms.
- Social-media platforms.
- Analytics providers.
- Embedded videos or media.
- Other service providers.
R&B Honey Co. does not control third-party websites or platforms and is not responsible for their content, availability, security practices, privacy practices, or terms.
Your use of third-party services may be subject to separate terms and policies established by those providers.
20. Website Availability
We make reasonable efforts to maintain an accurate, secure, and functional Website, but we cannot guarantee uninterrupted or error-free operation.
The Website may occasionally be unavailable or experience interruptions because of:
- Maintences.
- Technical problems.
- Internet or hosting outages.
- Third-party service interruptions.
- Security concerns.
- Software updates.
- Circumstances beyond our reasonable control.
We reserve the right to modify, suspend, restrict, or discontinue any part of the Website when reasonably necessary.
21. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website and Website content are provided on an “as available” basis.
We do not guarantee that the Website will always be uninterrupted, error-free, secure, or free from harmful components.
Product-specific warranties, if any, will be expressly identified with the applicable product.
Nothing in these Terms is intended to exclude or limit any warranty, consumer right, or remedy that cannot legally be excluded or limited under applicable law.
22. Limitation of Liability
To the fullest extent permitted by applicable law, R&B Honey Co. LLC and its owners, employees, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to:
- Use or inability to use the Website.
- Unauthorized misuse of a product.
- Failure to follow product instructions or warnings.
- Third-party services or websites.
- Circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Customers are responsible for using products according to their intended purposes, instructions, ingredient information, warnings, and reasonable safety precautions.
23. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless R&B Honey Co. LLC, its owners, employees, and representatives from claims, liabilities, damages, or expenses resulting from:
- Your unlawful misuse of the Website.
- Your violation of these Terms.
- Your infringement of another person’s rights.
- Your intentional misuse of R&B Honey Co. products.
This provision does not limit rights or remedies that cannot legally be waived or restricted.
24. Privacy
Your use of the Website may involve the collection and processing of personal information.
Our collection, use, and handling of personal information are governed by our Privacy Policy, which should be reviewed together with these Terms.
Payment information may be processed by third-party payment providers and may also be subject to their privacy and security practices.
25. Changes to These Terms
We may update these Terms periodically to reflect changes in:
- Our business.
- Products or services.
- Website functionality.
- Business practices.
- Applicable laws or regulations.
Updated Terms will be posted on this page with a revised “Last Updated” date.
Changes will apply prospectively to the extent required by applicable law.
Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
26. Governing Law
These Terms and disputes relating to the Website or transactions with R&B Honey Co. LLC will be governed by the laws of the State of Georgia, without regard to conflict-of-law principles, except where applicable law requires otherwise.
To the extent permitted by applicable law, legal proceedings relating to these Terms or transactions with R&B Honey Co. LLC shall be brought in an appropriate court located in or serving White County, Georgia.
27. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
28. No Waiver
Failure by R&B Honey Co. to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
29. Entire Agreement
These Terms, together with our applicable:
- Privacy Policy.
- Shipping Policy.
- Returns & Refunds Policy.
- Product-specific terms or notices.
- Other policies posted on the Website.
constitute the applicable agreement governing use of the Website and purchases made through it.
If a separate posted policy contains more specific terms relating to a particular issue, those more specific terms will apply to that issue to the extent they do not conflict with applicable law.
30. Contact Us
Questions regarding these Terms, orders, shipping, returns, refunds, or other customer-service matters may be directed to:
R&B Honey Co. LLC
187 St. Charles Place
Cleveland, GA 30528
Email: randbhoney@gmail.com
Phone: 678-561-6080
Website: rnbhoney.com