At R&B Honey Co., we want you to be happy with your purchase.
This Returns & Refunds Policy explains our 30-day return policy, including which products are eligible for return and how damaged, defective, incorrect, or unwanted products are handled.
This policy applies to eligible purchases made through rnbhoney.com and should be read together with our Terms & Conditions.
1. 30-Day Return Period
R&B Honey Co. offers a 30-day return period on eligible products.
To request a return, you must contact us within 30 days of the date your order was delivered.
The 30-day period begins on the recorded delivery date provided by the shipping carrier or other documented delivery information.
2. General Return Eligibility
To qualify for a standard return, an item generally must be:
- Unused.
- Unopened when applicable.
- In substantially the same condition in which it was received.
- In its original packaging when applicable.
- Accompanied by proof of purchase or an identifiable R&B Honey Co. order.
Return eligibility varies by product category as described below.
3. Food Products
For food-safety and quality reasons, opened or partially consumed food products are generally not eligible for standard returns.
This includes products such as:
- Honey
- Sourwood honey.
- Wildflower honey.
- Hot honey.
- Infused honey.
- Chunk honey.
- Other edible products.
We generally cannot accept a return simply because a customer does not prefer the flavor, heat level, texture, or other personal taste characteristics after opening or consuming the product.
However, please contact us if a food product:
- Arrives damaged.
- Arrives broken or leaking.
- Is incorrect.
- Is defective.
- Has a verified quality issue.
We will review the circumstances and work toward an appropriate resolution.
Natural variations in honey color, flavor, aroma, clarity, texture, or crystallization are normal characteristics of natural honey and are not, by themselves, considered defects.
4. Personal-Care Products
For hygiene and safety reasons, opened or used personal-care products are generally not eligible for standard returns.
Examples may include:
- Beard balm.
- Lip-care products.
- Foot balm.
- Skin-care products.
- Other personal-care products.
Unused and unopened eligible personal-care products may be returned within the 30-day return period.
If a personal-care product arrives damaged, defective, incorrect, or has a verified quality issue, please contact us so we can review the situation.
Individual preference regarding scent, texture, or feel after opening and using a product generally does not qualify the item for a standard return.
5. Home-Care Products
Unused and unopened home-care products may generally be returned within 30 days of delivery.
Examples may include:
- Cast Iron Conditioner.
- Board Butter.
- Other beeswax-based or home-care products.
Used home-care products generally are not eligible for standard returns unless they are defective or have a verified product-quality issue.
Customers are responsible for following product directions and determining suitability for the intended surface or application.
6. Apparel, Gifts & Merchandise
Eligible apparel, gifts, and merchandise may be returned within 30 days of delivery if they are unused and in substantially original condition.
Apparel must generally be:
- Unworn, except for a reasonable try-on.
- Free from stains.
- Free from odors.
- Free from damage or alteration.
- Returned with original tags or packaging when applicable.
Merchandise showing signs of use, washing, alteration, misuse, or damage after delivery may not qualify for return.
7. Non-Returnable Items
The following items are generally not eligible for standard returns:
- Opened or partially consumed food products, except for verified damage, defects, incorrect items, or quality issues.
- Opened or used personal-care products, except for verified damage, defects, incorrect items, or quality issues.
- Used home-care products, except for verified defects or quality issues.
- Gift cards.
- Personalized or customized products.
- Products clearly marked “Final Sale.”
- Products damaged because of misuse, neglect, improper storage, or failure to follow instructions.
Nothing in this policy limits rights or remedies that cannot legally be restricted under applicable law.
8. How to Request a Return
Before sending an item back, please contact R&B Honey Co. for return instructions.
Provide:
- Your name.
- Order number.
- Product you wish to return.
- Reason for the return.
- Photographs when the item is damaged, defective, leaking, broken, or incorrect.
Contact:
Email: randbhoney@gmail.com
Phone: 678-561-6080
Please do not send products back without first contacting us.
We may provide specific return instructions depending on the product and reason for the return.
9. Return Shipping
For standard returns based on customer preference, the customer is generally responsible for return shipping costs.
Examples include:
- Ordering the wrong item.
- Ordering the wrong size.
- Changing your mind.
- Returning an otherwise eligible unused product.
R&B Honey Co. will generally be responsible for reasonable return or replacement shipping costs when the return results from:
- Our shipping error.
- An incorrect item sent by us.
- A verified defective product.
- A product damaged before or during delivery.
Return shipping arrangements may vary depending on the circumstances.
10. Original Shipping Charges
Original shipping charges are generally non-refundable for standard customer-choice returns.
Original shipping charges may be refunded when appropriate if:
- R&B Honey Co. shipped the wrong item.
- The order arrived damaged or defective.
- We made another verified fulfillment error.
- Applicable law requires a refund.
11. Damaged, Defective or Incorrect Orders
Please inspect your order promptly after delivery.
If an item arrives:
- Damaged.
- Broken.
- Leaking.
- Defective.
- Incorrect.
contact us as soon as reasonably possible.
We may request:
- Order number.
- Description of the issue.
- Photographs of the product.
- Photographs of the packaging.
- Photographs of the shipping box or label when appropriate.
Please retain the product and packaging until we have reviewed the issue.
Depending on the circumstances, an appropriate resolution may include:
- Replacement.
- Refund.
- Store credit.
- Replacement of an affected component.
- Another reasonable remedy.
12. Refunds
Once an approved return is received, we will inspect the item and determine whether it meets the applicable return requirements.
If approved, the refund will generally be issued to the original method of payment.
The refund amount may exclude:
- Original shipping charges when non-refundable under this policy.
- Return shipping costs when the customer is responsible for those costs.
- Any portion of an item or order that does not qualify for refund.
Once R&B Honey Co. processes a refund, additional time may be required for the bank, credit card company, or payment provider to post the credit to your account.
13. Exchanges
Exchanges may be available for certain eligible products depending on inventory.
Because some R&B Honey Co. products are:
- Seasonal.
- Handcrafted.
- Produced in small batches.
- Available in limited quantities.
we cannot guarantee that the same product, size, scent, variety, or design will be available for exchange.
When a direct exchange is unavailable, we may offer an applicable refund, store credit, or alternative resolution.
14. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment begins.
However, we cannot guarantee cancellation once an order has been processed, packed, or transferred to the shipping carrier.
Once an order has shipped, the applicable provisions of this Returns & Refunds Policy will apply.
15. Gifts
Eligible products received as gifts may be subject to the same return requirements as other purchases.
Proof of purchase or sufficient information to identify the original transaction may be required.
Refunds are generally issued to the original payment method unless another resolution is permitted by R&B Honey Co. or required by law.
16. Purchases Made at Farmers Markets, Festivals or Other In-Person Locations
This policy primarily governs eligible purchases made through rnbhoney.com.
Products purchased at:
- Farmers markets.
- Festivals.
- Pop-up events.
- Retail locations.
- Other in-person sales locations.
may be subject to the return or exchange policy communicated at the point of sale.
If you have a problem with an R&B Honey Co. product purchased in person, please contact us and we will review the circumstances.
17. Return Abuse or Fraud
R&B Honey Co. reserves the right, to the extent permitted by law, to refuse returns or refunds involving suspected:
- Fraud.
- Return abuse.
- Altered products.
- Products not originally purchased from R&B Honey Co.
- False claims of damage or non-delivery.
- Repeated misuse of the return process.
Nothing in this section limits legitimate customer rights under applicable law.
18. Contact Us
Questions about a return, exchange, damaged product, or refund may be directed to:
R&B Honey Co. LLC
187 St. Charles Place
Cleveland, GA 30528
Email: randbhoney@gmail.com
Phone: 678-561-6080
Website: rnbhoney.com
Please include your order number when available so we can assist you more efficiently.